AmbITion is a digital transformation methodology and toolkit, so far successfully used with over 150 enterprises and their customers and staff. Independent academic studies have verified that 86% organisations adapted one or more areas of their business to be digital through using the approach, and 37% of these digitally transformed all areas of their business.
Beth Aplin reveals eight things every chief executive should know about their ticketing system Are you getting the very best out of your ticketing system? With such an expensive and business critical piece of software it is obviously worthwhile putting some effort into maximising your return on investment. Ask yourself the following questions, and you […]
How To… This guide is for anyone who has heard of the term Open Source, but who is bit confused about what it actually is! You probably use digital technologies in your organisation or individual practice, you know that Open Source is a “good thing”, but you are still unsure exactly is it, how it could benefit you, and what the risks might be.
How To…A guide to deploying CRM in your organisation: CRM requires an organisation-wide strategy to be effective, so this Guide needs to be considered at Board and senior management policy level, as well as by all staff in customer-facing roles. CRM involves all the “touch-points” when the organisation relates to people, and needs to be understood and applied through all elements of the “customer experience”.
How To…This guide is designed to provide ideas on harnessing ideas around geolocation for those who project manage or implement digital developments in cultural organisations. It will also provide an important element of the basis for any strategic vision on how mobile technology will be harnessed within the organisation.
How To…For anyone who would like to know more about webcasting in general; anyone who is thinking about producing an event as a webcast; and anyone who is thinking about individually attending or receiving a webcast at their organisation.
The state of play in the apps market and the barriers to its development by David Rowan, Editor of Wired Magazine. On March 22 2010, NESTA hosted ‘What’s App?’, a panel event that brought together app developers, platform owners, mobile carriers, investors and users with the purpose of exploring the evolving landscape of the apps economy.