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Get AmbITion! Communicate, collaborate, create and celebrate getting digital in the arts.

  1. So that was 2010 digital developments in the arts!

    Hannah Rudman on big screenIt’s that time of year again for Hannah Rudman to sum up the 2010 digital developments in the cultural sector. Generally, we’ve seen more audience participation online and in venue, and digital access to culture becoming a mainstream activity.

    Here’s my pick of the main developments in each art form: for more detail on what individual arts organisations have been up to, especially in Scotland, visit the AmbITion Scotland website for video case studies.AmbITion logo

    Music
    2010 was the year the music industry got its way, when the graduated-response method of dissuading piracy was adopted by parliament. Digital downloads hit £370m this year – a fifth of UK music sales – but 76 percent of downloads are ‘illegal’.
    —1.2 billion tracks downloaded illegally (source: Harris Interactive) – retail value: £984,000 (source: BPI).
    —That’s 76 percent of all downloads (source: BPI).
    —P2P use was up 7% (source: Harris Interactive).
    If the Digital Economy Act measures get implemented, labels will have recourse against illegal P2P, the primary unauthorised channel. They spent the rest of this year turning their attention to websites which host songs without authorisation [source]. (Whether they’ll go after Google, who of course direct so many to so much “free” music…)

    Classical Music
    For the past few months, the SPCO has been experimenting with on-line coupons to reach new audiences. In May 2010 they trialled their first on-line coupon venture via Groupon, and sold about 80 coupons for a specific concert (of which 60 were actually redeemed). They then trialled Travelzoo. In October, they offered an inexpensive two-concert “flex pack” for the current season, and sold more than 500 of them. In December 2010, they offered a season pass for Thursday and Friday night concerts for the rest of the season via Living Social, and sold more than 1400 passes — an amazing number for a one-day sale! [source].

    Many classical music and ballet organisations have been simulcasting concerts with great success – the business model works, and this has been proven by the Met Opera, now three years down the line.

    Opera
    In 2006, the Met began transmitting live, high-definition opera performances into movie theaters, beginning with six shows in 248 theaters in eight countries. The current season features 12 operas in 1,500 theaters in 46 countries. Last season, 2.4 million tickets were sold to nine different shows. The Met’s share of the gross was $24 million, and after subtracting production costs and revenue-sharing payments to its unions, the company realized over $8 million in net revenue.

    Said Peter Gelb, the Met’s general manager, “For the first time in its recent history, or maybe in all of its history, the Met has discovered a new source of revenue that has expanded its capacity and is helping to ensure the education of future audiences at same time.”

    Last season, each HD transmission reached an average of 267,000 paying customers (Mr. Gelb notes that a successful opera DVD today sells 20,000 to 30,000 units world-wide), a major audience boost. The company also has picked up about 7,000 new individual donors thanks to the transmissions, a valuable resource for an institution that relies on contributions to supply about 40% of its annual operating budget. In addition, even given the recession, paid, nondiscounted ticket sales increased to 85% of the box office last year, compared with 76% when Gelb took over. [source]

    Theatre
    2010 has seen the success of distributed live performance through simulcasting begin with UK productions – see my blog about National Theatre Scotland’s experiment at Traverse Theatre, and increased audience acceptance of pre-recorded theatre. These are new business models for UK theatre, and have created new audiences interested in the new hybrid format at a new pricepoint. NT Live (see too this blog) and & digitaltheatre.com are the biggest success story so far, digitaltheatre.com utilising the internet as a global distribution channel for sale of HD recordings – video on demand (VOD) and download to own (DTO).

    There have been interesting experiments this year where filmed performances have been distributed digitally live (think NTLive! simulcasting to cinemas), and on-demand (think digitaltheatre.com). But what about making work available to closed, finite networks to increase access, and enhancing it with distributed live elements such as Q&A with the cast? That’s what Arts & Theatres Trust Fife are up to this December: screening a special free performance of its Christmas show, Jock and the Beanstalk, by award-winning theatre company Wee Stories, from Dunfermline’s Carnegie Hall to children’s wards in six hospitals across Scotland via a private Web TV channel provided by Solus, enabling the show to be transmitted across various digital media on Fife’s network of linked screens to a wider audience as well as the hospitals. Staff from ATTFife staff went to all the 6 locations in Scotland, to facilitate a live webcast Q&A session with the cast and children at each location on the afternoon of 21st December.

    Dance
    Dance has been the core content of the year’s most popular digital developments: 3D film, and the natural user interfaces (NUIs) of gaming devices like Wii (you could liven up the post Christmas lunch slump in front of the TV with a family game of Dance on Broadway for Wii…).
    The pressure to come up with new and exciting dance moves often keeps choreographers thinking outside the box. but 2010 has posed a new challenge: with the flood of 3-D film releases, they must also think outside the frame.

    “It’s not just the choreography within the frame but the frame itself,” says Jon Chu, director of “Step Up 3D. With 3-D, the frame becomes a much more active partner, and it becomes a duet between audience and dancers.” [source]

    Literature
    The iPad and the Kindle have been changing the marketplace for e-books, ensuring their popularity and lower price point. Many e-books now have interactive elements too. However, the paper book is not dead, even if some of the mega/cahin paper bookstores are. Curated, local independent bookstores are thriving, supplementing book sales with live events and reading clubs. [source]

    Visual arts
    Audience and Experts have co-curated the Walker Art Gallery’s latest exhibition, aptly named 50/50. Using a digital kiosk in a Walker gallery and an online survey at walkerart.org, individuals cast nearly a quarter-million votes on whether particular artworks should “definitely” or “maybe not” be included in the exhibition 50/50. Crowd curation at its best!

    Museums
    Brooklyn Museum’s had a great time working with GPS location game FourSquare, rewarding the Mayor on the first Saturday of every month with an annual membership, and incentivising other Foursquare users with offers and prizes. and the Museum of London has given its archive a new lease of life on anyone’s smart phone and on the streets of London via an augmented reality application “Street Museum“.

    That of course is just the tip of the iceberg. Please do review my 2010 blogs for more case studies. Thanks for reading this year, and I’ll be back in 2011, probably with some predictions of where I think we’ll be at in the arts, with digital, by the end of 2011!

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  2. Getting Digital Roadshow Central (Stirling) 27.05.10

    We broadcast the mornings talks at AmbITion Roadshow Central in Stirling, on 27th May! And what a buzz there was!

    Thanks to the speakers and workshop tweeters @hannahrudman, @ewanmcintosh, @juliafenby, @queens_hall, @innerear, @mediascot, @getambition and of course those that contributed to the twitter interaction using our hashtag #getambition.

    The on-demand videos are being cut into individual talks and, alongside the presentation slides, will be made available later today!

    Our keynote presenter was Ewan McIntosh of NoTosh Limited, after a kick off and update from AmbITion lead consultant Hannah Rudman. The two case study presentations of digital development journeys were from Andy Catlin, The Queen’s Halland Julia Fenby from Glow with Paul Gorman from Visible Fictions. View the full agenda.

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  3. It pays to count: freemium and tracking impact

    So it seems that social media is coming of age: the ning platform (AmbITion Scotland’s network is run on it) has announced that they are changing from their freemium business model, and ning will now have to be paid for. Read The Guardian‘s report. Facebook have said that they’re thinking of moving to the freemium business model, and beginning to charge some users. What is the freemium model, and why and when is it considered suitable?

    The term freemium is coined using two powerful words ‘Free’ and ‘Premium’. The freemium model is easy to understand. Freemium is giving away a quality product for free in order to sell complimentary products to a small percentage. Some basic, entry level of a digital service is available free, and this encourages people to join-up fast and en masse, and guarantees that the platform doesn’t become obscure (anyone heard of Facebook? Just 400m users at the last count…). However, about 10% of the user base will become superusers of the platform, strongly manipulating its services and utilities, highly valuing its content and usability highly. The users are the premium users, and will buy a premium service if its offered, once the value of the free service has become established in their minds and lifestyles. So the freemium business model is this mix of free and premium services for different audiences. It takes time before you can implement freemium, because the offer needs to be valuable in people’s minds, but freemium essentially generates revenue because of the freely distributed content. How? Because large numbers of eyeballs on free content is usually ad supported.

    Freemium hasn’t worked for ning. Why? The advertising revenue stream they’re showing the eyeballs (that’s network memners – like you and I) is targetted Google ads. Ning is essentially the middleware for Google to advertise on behalf of their clients to targetted networks. Ning makes the middleperson’s share of the revenue. Facebook on the other hand is the ad server – owning the advertising channel and charging the clients, and owning the customers too. Freemium will work very well for them, I suspect, and can work well for cultural organisations too – if enough consideration is given to what actually is premium, and if enough sensitivity and targetting is applied to the ad revenue strategy around the free content.

    What I suspect will happen with ning is that organisations who have networks that they value (and we value our AmbITion network) will pay to continue using the platform, and other networks that don’t see many members or updates will shut down and move to another platform that remains free. Its a good reminder that no free online service is guaranteed to remain free, or even to survive. Its possible that in the long term, at least 90% might disappear. So back-up member data and content in other places. This applies to data that you place in free cloud computing services – it needs to be backed up elsewhere.

    So with less free services around, we may see some networks needing to consolidate, challenging organisations with the need to think about whose network might enhance/benefit their, creating a stronger sum of their individual parts. In fact digital consolidation across the cultural and heritage sector is something that I think we’ll see more widely as funds for digital become scarcer.

    Apparently, the Heritage Lottery Fund are currently out to consultation to find out whether they should continue investing funds into digitisation and digital availability of resources – the kind that can be found on any heritage organisation’s website. I think yes of course they should: it increases the reach, scale, access and impact of their work. It helps them sustain their work. But presumably, HLF are finding the investment hard to justify. This might be because they don’t measure the impact of digital, and therefore can’t see a clear return on their investment. Or it might be that they don’t require benificiaries of their funds for digital to measure useful impacts and report them back.

    Historically, our venues have been requested by funders to post annual footfall numbers, and the digital version of this has been website hits, or unique visitor numbers. However, we all know that setting foot inside a cultural venue does not necessarily mean we’ll be having a cultural activity. We might just be wanting a cuppa – or the loo, for that matter! Likewise, levels of hits or unique visitors doesn’t give us a useful insight into whether or not our customers are participating and engaging at a deeper level with culture. If you want to know what to track to guage how your customers are engaging with you through digital channels, watch this AmbITion Scotland Masterclass on Tracking Impact.

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  4. Webinar 3: Tracking Impact

    AmbITion Scotland Getting Digital Webinar 3: Tracking Impact was a great success, attracting our best numbers of attendees and online viewers.

    David Sim from Open Brolly talked to us about tracking and measuring the impact that our digital presence is achieving. Watch the live video of the Webinar below or view his presentation slides on the network!


    The
    Getting Digital Roadshow East in Dundee on 6th May coming up and Getting Digital Roadshow Central in Stirling on 27th May has just opened registration. See the events page for the full live and online events programme and get yourself signed up!

    Previous presentations are available here in the Videos section in the left-hand column; slides are also available on the network here under Rich Media > Slides.

    Are you a writer? Do you know about Intellectual Property? Here is a really useful guide just published by one of our content partners, Own-it: I’m a writer – what do I need to know about IP?

    Finally, just a reminder of this great resource, if you’re still looking for more Digital Development learning materials, Creative Choices’ “Digital Culture“.

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  5. Getting Digital Webinar 2: 1430, 25.03.10

    250310_hannahrudman

    The AmbITion Scotland Getting Digital Webinar 2: Talking Online,  was a great success! Thanks to all who participated in-person and online.

    The on-demand evencast recording of the Talking Online keynote talk by Chris McGuire of Occupancy Marketing will be available online next week. Watch this space!

    We look forward to seeing you at the next one: Webinar 3: Tracking Impact.

    We also have three more Getting Digital Roadshows coming up: Dundee on 6th May; Stirling on 27th May; and Edinburgh on 10th June! Registration will be opening for the Dundee event by the end of next week and we’ll keep you posted about the others. We hope you’ll manage to attend at least one in-person or online!

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Creative Scotland Lottery Fund Culture Sparks Rudman Consulting Arts Council England